A well-known biotechnology company requested from Synergy to review and improve their Supplier Quality Management system. The review process led to recommendations for the need to implement significant number of improvements and the need to revalidate their Supplier Quality software (Master Control). Then, we were asked to develop and execute a plan to perform audits to their large and diversified network of suppliers. A total of 53 supplier audits for their supply chain were performed in less than a year. The outcome of these audits resulted in numerous audit observations, some of them were critical. To close the audit reports, these observations required to be addressed first but some of the suppliers were resisting any changes. Our effort resulted in successfully persuading these suppliers to address these compliance issues which were overlooked during previous audits. Initially, the suppliers were reluctant to address them because they were supplying other companies and their clients never raised any issue with their products.
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